Please review our policies below.
Last updated: September 30, 2026
Student and Family annual plans include a 7-day money-back guarantee on your first purchase. To be eligible:
If your usage exceeds either of these limits, your refund will be declined. We check your completed-lesson and AI Coach message counts when you write in, so a denial won't come as a surprise. To request a refund, email us within the 7-day window.
Weekly and monthly subscriptions are not refundable once a charge is processed. You may cancel anytime, and access continues through the end of the paid period.
Exceptions: We will reverse duplicate charges, billing errors, and charges during a documented outage that blocked your access. Contact us within 30 days of the charge.
For annual plans, we will email you at least 7 days before each renewal so the charge doesn't come as a surprise. If your plan renews automatically and you have not used the app since the renewal, you may request a full refund within 72 hours of the renewal charge and we will issue it. We determine "use" based on your login and activity records — if there is no login or activity after the renewal charge, you qualify. After that window, the renewal is non-refundable.
School and Teacher plans are available in two ways:
Tutoring sessions are billed separately and are non-refundable once delivered. You may reschedule or receive a full refund if we cancel, or if you cancel at least 24 hours before the scheduled start time. Cancellations with less than 24 hours' notice are charged in full.
Approved refunds are returned to your original payment method — the same card or account you paid with. Refunds typically appear on your statement within 5–10 business days; the exact timing depends on your bank or card issuer.
Once a refund is issued, your access to the Service ends immediately and any associated subscription is cancelled.
Family plan refunds. A refund on a Family plan closes every student account linked to that plan.
Pattern of abuse. We reserve the right to decline refund requests that show a pattern of abuse — for example, repeatedly signing up, using the Service, and requesting a refund across billing cycles, or creating multiple accounts to reuse the 7-day guarantee. We may also close accounts that abuse the refund process.
Chargebacks. Please contact us before disputing a charge so we can resolve it directly. We retain your checkout consent and usage logs, which may be shared with your bank or card issuer if a dispute is filed.
Subscriptions renew automatically on your renewal date. Cancel before that date to avoid the next charge — there is no required notice period beyond the renewal date itself.
Self-serve cancellation. You can cancel your subscription yourself at any time from your account settings on our website. A "Manage Billing" link opens Stripe's secure customer portal, where you can cancel your plan immediately — no email or support request is required. Cancelling stops future renewals; you retain access through the end of the current paid period.
Need help? If the self-serve option isn't working for you, contact us at support@geometryacademy.com and we'll cancel it for you.
All subscriptions are processed securely through Stripe on our website. We do not currently sell subscriptions through the Apple App Store or Google Play Store, so all cancellation and refund requests are handled by us under this policy — you do not need to contact Apple or Google.
For any billing or refund questions, contact us at support@geometryacademy.com.
© 2026 Geometry Mastery Academy, a trademark of Partners In Par, LLC. All rights reserved.
Questions? Email us at support@geometryacademy.com